Maid Service Fairfax

Hiring a House Cleaning Service: Some Common Questions

Any time a busy household is looking for a house cleaning service to keep their dwelling in decent condition, there are some issues that often come up, either early on during the signup process, or later when problems occur. Get these things out in the open before you hire and avoid some inconvenient situations later.

Is My Maid Service Going to be On Time?

Promptness is important with a house cleaning service, especially if someone has to be around to let cleaning staff in, to give instructions, or for any other reason. Your house cleaning service should be able to commit to some kind of timeline for the convenience of their clients.

What’s Involved in My House Cleaning Service?

Lots of us have seen funny sitcom episodes where the maid or cleaner keeps saying “I don’t do that.” But in real life, having extras excluded from cleaning is a real hassle. Make sure your maid service isn’t just doing the minimum to charge by the visit.

What’s Employee Screening Like?

When a maid service or house cleaning service has access to your home, it’s very important to think about who is coming in and cleaning on a regular basis. Theft, or wrongly perceived theft, is always an issue, but with some more detailed information, clients can rest easier about the trustworthiness of their professional house cleaning service. It helps if the company management can provide details or vouch for crews who will do your cleaning while you’re away.

What Should My Interactions with Staff Be Like?

In some cases, language barriers or other communications issues cause awkward situations with a maid service. Different house cleaning service businesses have their own policies about whether clients interact directly with cleaning crews, or go through the office. Just ask about this up front, and know whether there are any communicational issues that might have an effect on how you reach your cleaning service with any questions, thoughts or concerns.

Any house cleaning service that has been operating for while will be anticipating most of these questions. Getting the facts straight before your cleaning crew gets to your home can help when it’s time to iron out any unforeseen problems.

Your House Cleaning Service: Customer Service Issues

Clients who hire a maid service or similar cleaning company to take care of their mess might not think about some of the details of these contracts when they are looking through the Yellow Pages. However, those who think carefully about value for house cleaning services will likely understand that when it comes to this type of service business, great customer service can make all the difference in whether a customer gets their dollar’s worth.

Scheduling and Availability

A huge factor in convenience for cleaning clients is the availability and flexibility of the housecleaning service to provide visits. Sometimes, unperceived circumstances force clients to change a schedule. If the smallest change is a huge hassle, the value that a maid service provides starts to go downhill. When good competent managers handle scheduling conflicts with ease, they are helping their company accommodate the people who pay the bills.

Your Maid Service and “Reachability”

When a house cleaning service signs up a new client, they should be ready for any questions, both large and small. If a new customer has a tough time reaching a listening ear, they are more likely to get frustrated if problems occur. When a maid service office picks up the phone consistently, customers rest easier knowing they can get quick resolution for anything that pops up during their cleanings.

Friendly Staff

A house cleaning service should also have office staff and actual cleaners who are amiable and easy-going. Cleaning staff are not required to “be friends” with the customers, but having a generally positive demeanor goes a long way, and a sour, unfriendly attitude anywhere in the company can sink the ship of this kind of service business.

Look for these positive qualities in your maid service for an experience that will leave your home looking good.